Privacy Policy

This Privacy Policy explains how Stable Tech N.V. ("the Operator," "we," "us") collects, uses, stores, and protects personal data provided by players at mateslots-aus.com ("the Site"). By registering an account, you consent to the data practices described in this Policy. This Policy should be read alongside the Terms and Conditions and Cookie Policy.

1. Data We Collect

We collect personal data in the following categories:

Registration data: email address or phone number, username, date of birth, and selected currency
Identity verification (KYC) data: government-issued photo ID, proof of address, proof of payment method, and in some cases source-of-funds documentation
Transaction data: deposit amounts, withdrawal requests, payment method details, and transaction history
Gameplay data: game sessions, wagers placed, game outcomes, and bonus activity
Technical data: IP address, device type, browser type, operating system, and session timestamps
Communication data: records of live chat sessions, messages sent via live chat or the support page, and any other correspondence with our team

2. How We Use Your Data

We process personal data for the following purposes:

Account creation, management, and authentication
Processing deposits, withdrawals, and bonus credits
Complying with Curaçao GCB licence obligations including KYC and AML requirements
Preventing fraud, money laundering, and underage gambling
Providing customer support and resolving disputes
Sending transactional communications (account alerts, withdrawal confirmations)
Sending promotional communications where you have consented to receive them
Improving platform performance through aggregated analytics

3. Data Storage and Security

All personal data is stored using AES-256 encryption at rest. Data in transit is protected by TLS 1.3. KYC documents are stored on secure servers with access restricted to authorised personnel only. Payment data is handled by PCI-DSS compliant processors — the Operator does not store full card details.

We retain personal data for as long as your account is active and for a minimum of five years after account closure, in line with our licence obligations. Transaction records are retained for seven years for AML compliance purposes.

4. Data Sharing

We do not sell personal data to third parties. We share data only in the following circumstances:

With payment processors to facilitate deposits and withdrawals
With KYC verification service providers (automated identity checks)
With the Curaçao Gaming Control Board or other regulatory bodies if required by law
With fraud prevention and AML compliance partners
With game software providers for technical integration (limited to non-personal technical data)

5. Your Rights

As a registered player, you have the right to:

Request a copy of the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data, subject to retention obligations under our licence
Withdraw consent to marketing communications at any time by unsubscribing from emails or contacting support
Request restriction of processing in specific circumstances

To exercise any of these rights, contact us via live chat or the support page with the subject line "Data Request." We will respond within 30 days.

6. Cookies

mateslots-aus.com uses cookies to maintain login sessions, remember preferences, and collect anonymised analytics data. Full details of cookies used and how to manage them are provided in the Cookie Policy.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our data practices or regulatory requirements. Updated versions are published on this page with the revision date. Continued use of the Site after publication of an updated Policy constitutes acceptance of the changes.

8. Contact

For privacy-related queries, contact Stable Tech N.V. via the support page. For urgent data concerns, include "Privacy — Urgent" in the subject line.

Last updated: July 2025