Responsible Gaming at Mateslots
Mateslots Australia is committed to providing a gaming environment where players stay in control of their play. The platform includes a full set of responsible gambling tools accessible from your account settings at any time, without contacting support. Gambling is entertainment — if it stops feeling that way, the tools and resources on this page are here to help.
Responsible Gambling Tools
All responsible gaming controls at Mateslots are available under Account Settings. They take effect immediately upon activation.
| Tool | What It Does |
|---|---|
| Deposit Limits | Set a maximum amount you can deposit per day, week, or month. Limits reduce immediately; increases take 24 hours to apply. |
| Wagering Limits | Cap the total amount you can wager in a set period across all games. |
| Loss Limits | Set a maximum net loss per day, week, or month. Once reached, play stops for that period. |
| Session Timer | Set a maximum session length. A notification appears when your time limit is approaching. |
| Reality Check | Receive reminders at set intervals showing your session duration and net play results. |
| Time-Out | Pause your account for a period of your choosing — from 24 hours to 6 weeks. Deposits are blocked during a time-out. |
| Self-Exclusion | Close your account for a minimum of 6 months. Contact support to activate. All marketing communication stops immediately. |
Recognising Problem Gambling
Problem gambling affects a small proportion of players but can have serious consequences. Common signs that gambling may have become a problem include:
- Spending more than you planned or can afford to lose
- Chasing losses by depositing more to recover previous losses
- Thinking about gambling frequently when not playing
- Borrowing money or selling items to fund gambling
- Gambling affecting work, relationships, or daily responsibilities
- Feeling irritable or anxious when not able to gamble
If you recognise any of these in your own behaviour, use the self-exclusion tool in your account or contact one of the support organisations listed below. Support is free and confidential.
Free Support Resources in Australia
| Organisation | Contact | Hours |
|---|---|---|
| Gambling Help Online | 1800 858 858 / gamblinghelponline.org.au | 24/7 |
| Gamblers Anonymous Australia | gamblersanonymous.org.au | Meeting schedule on site |
| GamCare (international) | gamcare.org.uk | 24/7 online chat |
| Gambling Therapy | gamblingtherapy.org | 24/7 online support |
Gambling Help Online (1800 858 858) is a free national service operated by the Australian Government. Calls are confidential. Counsellors provide support for individuals experiencing gambling-related harm and can connect you with local face-to-face services if required.
Protecting Young People
Mateslots enforces an 18+ age requirement for all registered accounts. Age verification is conducted during the KYC process. If you are concerned that someone under 18 in your household may be accessing gambling sites, filtering software can help restrict access. Services available in Australia include Net Nanny and Gamban, which block gambling sites across all devices on a network.
How to Self-Exclude at Mateslots
To activate self-exclusion at Mateslots, contact the support team via live chat or email via the support page with the subject line "Self-Exclusion Request." Provide your registered email address and the exclusion period you are requesting. Self-exclusion takes effect within 24 hours. During the exclusion period, deposits, withdrawals, and account access are suspended. Any remaining balance is held securely and returned on request after the exclusion period ends.
18+ only. Gambling involves financial risk. If gambling is affecting your wellbeing, call Gambling Help Online on 1800 858 858.